Refund & Returns Policy
Thank you for shopping with Zintora Clothing. We want you to love your purchase, but if you are not completely satisfied, this Refund & Returns Policy explains your rights and options.
1. Returns
You may return eligible items within 14 days of receiving your order. To be eligible for a return:
- Items must be unused, unworn, and in their original packaging.
- Tags and labels must remain attached.
- Items such as lingerie, swimwear, and final-sale items are not eligible for return due to hygiene reasons.
2. Exchanges
If you wish to exchange an item for a different size or color, please contact our support team. Exchanges are subject to product availability.
3. Refunds
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or card provider.
4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. Original shipping fees are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.
6. How to Initiate a Return
To start a return, please contact us at:
Email: support@zintoclothing.net
Include your order number and details about the item you wish to return. Our support team will provide you with return instructions.
7. Changes to This Policy
We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date.